If you are not 100% satisfied with your purchase, simply send it back within 14 days and we'll refund the full cost of the item minus shipping costs.
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• We can provide refunds for orders that arrive damaged or are lost by the courier. 
• Refunds can be made to a New Zealand bank account or as store credit.
• Shipping expenses are non-refundable

 

Toy Specific Guarantees

	West Paw toys are covered by a one time replacement guarantee, within 45 days of purchase ​Toys are covered for: damage, if the dog doesn't like the toy, if you need a different toy, a different colour or size We can replace, exchange, or refund In any case we need the physical toy back so we can claim back from our supplier We do not cover shipping expenses ​For refunds we only refund the price paid Please fill out the form below before sending any items back to us ​ONLY AVAILABLE TO TOYS SOLD TO NEW ZEALAND CUSTOMERS
	Planet dog toys are covered by a one time replacement guarantee, within 45 days of purchase ​Toys are covered for: damage, if the dog doesn't like the toy, if you need a different toy, a different colour or size We can replace, exchange, or refund In any case we need the physical toy back so we can claim back from our supplier We do not cover shipping expenses ​For refunds we only refund the price paid Please fill out the form below before sending any items back to us The Planet dog guarantee no longer applies to: Planet dog Snoops Planet dog Link Planet dog Mazee ​ONLY AVAILABLE TO TOYS SOLD TO NEW ZEALAND CUSTOMERS
	Sodapup toys are covered by a one time replacement guarantee, within 30 days of purchase ​Toys are covered for: damage, if the dog doesn't like the toy, if you need a different toy, a different colour or size We can replace, exchange, or refund In any case we need the physical toy back so we can claim back from our supplier We do not cover shipping expenses ​For refunds we only refund the price paid Please fill out the form below before sending any items back to us Rope on all toys is excluded ​ONLY AVAILABLE TO TOYS SOLD TO NEW ZEALAND CUSTOMERS
	Ruff Dawg’s Indestructible toys have a Lifetime guarantee  Ruff Dawg offers a lifetime guarantee on the following toys: Dawg-Cube Dawg-Buster Big-Dawg Ball Dawg-Nut  If your dog damages or destroys it, we’ll replace it for you free of charge! We can replace, exchange, or refund In any case we need the physical toy back so we can claim back from our supplier We do not cover shipping expenses ​For refunds we only refund the price paid Please fill out the form below before sending any items back to us ​ONLY AVAILABLE TO TOYS SOLD TO NEW ZEALAND CUSTOMERS
	Goughnuts toys are covered by a one time replacement guarantee. ​Toys are covered for: damage, if the dog doesn't like the toy, if you need a different toy, a different colour or size We can replace, exchange, or refund In any case we need the physical toy back so we can claim back from our supplier We do not cover shipping expenses ​For refunds we only refund the price paid Please fill out the form below before sending any items back to us ​ONLY AVAILABLE TO TOYS SOLD TO NEW ZEALAND CUSTOMERS
	Cycle Dog guarantee is a repair based one, To claim you (the customer) will have to pay for shipping to and from the U.S.